{"id":409,"date":"2018-11-20T14:27:39","date_gmt":"2018-11-20T14:27:39","guid":{"rendered":"http:\/\/www.communityaccord.com\/?page_id=409"},"modified":"2026-03-11T15:20:16","modified_gmt":"2026-03-11T15:20:16","slug":"complaints-compliments-policy","status":"publish","type":"page","link":"https:\/\/www.communityaccord.com\/wordpress\/complaints-compliments-policy","title":{"rendered":"Complaints &#038; Compliments Policy"},"content":{"rendered":"<p><strong><a href=\"http:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-412 alignright\" src=\"http:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379.jpg\" alt=\"\" width=\"306\" height=\"384\" srcset=\"https:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379.jpg 800w, https:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379-239x300.jpg 239w, https:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379-768x965.jpg 768w, https:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2018\/11\/shutterstock_160816379-624x784.jpg 624w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/><\/a><\/strong><\/p>\n<p>Our Feedback Policy ensures a first-class service responsive to your views, underpinned by our core values of teamwork, transparency, impartiality, client collaboration, and resource efficiency. We are committed to facilitating feedback and using it for continuous service improvement. We pledge to resolve complaints swiftly, effectively, and fairly, aiming for a fair and appropriate resolution. Communication will be open, responsive, and avoid unnecessary formality. All correspondence will use clear, plain English, supported by decisive action. We are dedicated to fair customer treatment, embracing equality and diversity in our practices.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The process<\/strong><\/p>\n<p>To review our full policy please\u00a0<a href=\"http:\/\/www.communityaccord.com\/wordpress\/wp-content\/uploads\/2026\/03\/COMPLAINTS-COMPLIMENTS-POLICY-PROCEDURE-1.pdf\">Click here<\/a><\/p>\n<p><strong>Email t<\/strong>o \u2013\u00a0<a href=\"mailto:info@communityaccord.com\"><strong>info@communityaccord.com<\/strong><\/a><\/p>\n<p><strong>Call\u00a0<\/strong>our office\u00a0<strong>on 01274 223313.<\/strong>\u00a0Please leave a brief message and contact details or ask to speak directly to Patricia Heppenstall.<\/p>\n<p>We will acknowledge receipt of your contact within 3 working days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Feedback Policy ensures a first-class service responsive to your views, underpinned by our core values of teamwork, transparency, impartiality, client collaboration, and resource efficiency. We are committed to facilitating feedback and using it for continuous service improvement. We pledge to resolve complaints swiftly, effectively, and fairly, aiming for a fair and appropriate resolution. Communication [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/pages\/409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/comments?post=409"}],"version-history":[{"count":8,"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/pages\/409\/revisions"}],"predecessor-version":[{"id":704,"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/pages\/409\/revisions\/704"}],"wp:attachment":[{"href":"https:\/\/www.communityaccord.com\/wordpress\/wp-json\/wp\/v2\/media?parent=409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}