Testimonials

Training

'This course will give a clear understanding of the mediation process and show you that you can conduct a mediation meeting with confidence.'

Pamela Madison
Corporate Governance Manager, NHS South East Essex

'An excellent insight into mediation with fully comprehensive theoretical & practical elements.'

Sarah Thomas
(Complaints and Claims Administrator) Hinchingbrooke Health Care NHS Trust

'I most enjoyed having the opportunity to watch best practice, then to practise and get feedback.  It was enjoyable, not intimidating'.

Kelly Anderson
(HR Manager)

'Excellent. It involved everyone in challenging situations and gave
really good scenarios for participants to "cut their teeth" '.

Tony Homden
Public Experiences Manager, Herefordshire Council

'Excellent - opportunity to put into practice theory and share other's
experiences and put real life into the training sessions '.

Mark Edwards
Programme Lead (Customer Service), Wiltshire Council

'The training was excellent, good use of examples, fun'.

Bharti Patel-Smith
Clinical Governance Manager, Shropshire County PCT

'Excellent. Good to give time to reflect on behaviours that happen daily
with an expert eye on it. I thought the links and understanding the
trainer made to our own world of work was excellent and invaluable.'

Fiona Macauly
Head of Learning Support, Education Bradford

Mediation

'I doubt that this conflict could have been resolved so quickly without
your mediation.'

Name Withheld
Participant in Neighbourhood mediation case.

'I am very impressed with the mediation process.'

Name Withheld
Participant in Neighbourhood mediation case.

'Just a few words to say thank you for the excellent work of yourself and
your co-mediator. You were both professional and extremely skilful in
producing a good result from a situation that was rather prickly.'

Name Withheld
Participant in Health Care Complaint mediation case

'I am glad we came now, wish we had done it sooner.'

Name Withheld
Participant in Health Care Complaint mediation case

'Community Accord were swift and thorough with their initial engagement
with the Parent Partnership Service and kept the service informed
throughout the process, making things easier when engaging with the
family and when giving feedback to the school. The mediators were
polite, knowledgeable and informative when we met and I have had an
overall excellent experience of using the service '

Rachel Harwood
SEN Officer, Education Leeds

'Very efficient and professional response to the referral. It is
reassuring to know that we are able to put parents in touch with professionals
who are highly trained. The response to the referral was immediate
which is also important.'

Helen Forshaw
Senior Parent Partnership and Choice Advice Coordinator,
North Yorkshire County Council